Integrations in detail
One article per contact system: what the integration can do, what it cannot, and what was measured.
- CRM- und ERP-Schnittstellen “We have an open API” does not answer the question Fourteen software houses checked, two hits. Not because the others have no interface — but because you cannot ask them about a phone number.
- Fehlersuche bei Anbindungen The worst error message is the one that never comes A search in the wrong place answers not with an error but with an empty list. That looks like “not in the database” and is something else entirely.
- Rufnummernvergleich Why the last nine digits decide everything This is where most caller recognition fails: the same number appears in three spellings — and the system compares them character by character.
- Telefonfelder im CRM The first phone field is almost always the wrong one Measured at one site: 98.6 % of recognised callers rang from a mobile. Searching only the landline field finds the rarer half.
- Pflege- und Therapiesoftware The caller is rarely the patient In care work the callers are relatives, GPs, pharmacies. Caller recognition that searches only the client file finds the rarer half.
- Webex Calling Whoever carries your calls changes nothing Caller recognition hangs off the Webex client, not your carrier. Checked against Cisco’s own country lists: Webex is available in 25 of our 26 countries.
- Odoo Odoo: see who is calling before you pick up Look up the caller in your Odoo and show company, contact and customer number in Webex. Measured: 63 % identified, 250 ms.
- onOffice enterprise onOffice: the caller appears in the sidebar Look the number up in onOffice while the phone rings and show the name in the Webex client. onOffice searches every number of a contact — even parts of them.