Integrations in detail
One article per contact system: what the integration can do, what it cannot, and what was measured.
- Webex Calling Cloud phone system Webex Calling: where does data stay? Webex Calling as your cloud phone system, your CRM as the source: the name appears as it rings, with no copy of your customer base.
- Odoo Webex Calling in Odoo: free app in the Odoo App Store The Webex Calling Connector in the Odoo App Store brings the calls from Webex Calling into Odoo and matches them to the contact. Free, for Odoo 17 and 18.
- orgaMAX Buchhaltung orgaMAX telephony: match incoming calls to the customer orgaMAX Buchhaltung runs in the browser and has no telephony link. With Webex you see customer, company and customer number while it rings.
- WISO MeinBüro WISO MeinBüro telephony: the customer number as it rings The phone rings, and only then does the search in WISO MeinBüro begin. With Webex, customer, company and customer number are there before you answer.
- Oracle Oracle CTI without a contact centre: the caller in Webex Oracle expects a CTI supplier for telephony. Haus iT Caller ID shows the caller from CX Sales, Service, Siebel or NetSuite right in Webex.
- SAP S/4HANA SAP S/4HANA without SAPphone: business partner in Webex Classic SAP telephony needs a telephony server. Haus iT Caller ID shows the business partner from S/4HANA in Webex while the phone rings – no server.
- SAP Business One SAP Business One CTI without an add-on: caller in Webex Connecting phones to SAP Business One usually means an add-on on every workstation. Haus iT Caller ID shows the caller in Webex – nothing to install.
- SAP Sales Cloud V2 Moving to SAP Sales Cloud V2: keep your telephony When moving from Cloud for Customer to SAP Sales Cloud V2, the phone integration stays behind. With Haus iT Caller ID the caller still appears in Webex.
- WhatsApp Business The message and the call are the same person Whoever writes to you called yesterday. Haus iT Caller ID shows who sent a WhatsApp message – in the same tile as your calls.
- Number misuse Return calls when nobody called Strangers say you called them. Why your company number appears on their display, what your business can do, and what technology cannot do.
- Number check Which numbers has the German regulator shut down? The enforcement list as a PDF: how to look a number up in it, what is in it, what is missing – and why 179 pages are no substitute for a check.
- Webex Calling Three sources, and the first one wins Why Webex Calling sometimes shows no name – and where the app takes it from when it does. Based on Cisco's own description.
- Propstack Propstack: logging calls under the right name You talk, you hang up, the note is in Propstack – without switching systems, and under the name of the person who spoke.
- Click-and-Call Select a phone number and call it – with one keystroke A number in an e-mail, on a web page, in a PDF: select it, press Ctrl+Y, it rings. How Click-and-Call works in Webex – and what it deliberately refuses to dial.
- For software vendors Number lookup in a CRM: what a native connector needs Your customers ask about telephony. You do not have to become a phone provider for that — one endpoint that returns a contact for a phone number is enough.
- SAP Cloud for Customer Connecting SAP C4C to a cloud phone system: what we support SAP Cloud for Customer brings no telephony — SAP says so itself. With Haus iT Caller ID the caller from C4C appears in Webex before you answer.
- Odoo Why we recommend Odoo – and where most CRMs fail Caller ID needs a CRM you can query by phone number. Of fourteen systems checked, two could. Why Odoo is one of them – and when we do not recommend it.
- API It knows your name – and does not forget the call A voice assistant answers, greets the caller by name and records at the end what the call was about – as a note in the company’s own CRM or ERP.
- DATEV DATEV: the client is on screen before you pick up The phone rings and the Webex tile shows the client from DATEV. After the call, client, start and duration go into the DATEV phone journal.
- Creating from the tile Unknown caller: create the contact where it belongs Creating a caller from the Webex tile is easy. The hard part is the place: company, team, category. Why the tile suggests it and asks.
- Call centre Missed call: who calls back? When a call rings for eight people, often nobody calls back – or two do. How open callbacks, taking over and an outcome per call solve this.
- Sales monitoring Why companies choose sales monitoring Reports count calls. Sales monitoring shows which customers were reached, who has been missing for weeks and how fast missed calls are returned.
- Power dialler Who may a power dialler call? A dialler dials faster – including numbers it must not call. Measured: 95 of 377 leads were spam. What has to be settled before the first call.
- API Your voice assistant asks: who is calling? Your AI assistant looks the number up in your CRM and greets the caller by name. No contract, no partner status, set up in ten minutes.
- Placetel AI Placetel AI & Caller ID: the assistant knows who calls The voice assistant looks the number up in your CRM and greets the caller by name. Measured: 46 % resolvable, answer in 186 ms.
- CRM and ERP interfaces “We have an open API” does not answer the question Fourteen software houses checked, two hits. Not because the others have no interface — but because you cannot ask them about a phone number.
- Troubleshooting connections The worst error message is the one that never comes A search in the wrong place answers not with an error but with an empty list. That looks like “not in the database” and is something else entirely.
- Phone number comparison Why the last nine digits decide everything This is where most caller recognition fails: the same number appears in three spellings — and the system compares them character by character.
- Phone fields in the CRM The first phone field is almost always the wrong one Measured at one site: 98.6 % of recognised callers rang from a mobile. Searching only the landline field finds the rarer half.
- Care and therapy software The caller is rarely the patient In care work the callers are relatives, GPs, pharmacies. Caller recognition that searches only the client file finds the rarer half.
- Webex Calling Whoever carries your calls changes nothing Caller recognition hangs off the Webex client, not your carrier. Checked against Cisco’s own country lists: Webex is available in 25 of our 26 countries.
- Odoo Odoo: see who is calling before you pick up Look up the caller in your Odoo and show company, contact and customer number in Webex. Measured: 63 % identified, 250 ms.
- onOffice enterprise onOffice: the caller appears in the sidebar Look the number up in onOffice while the phone rings and show the name in the Webex client. onOffice searches every number of a contact — even parts of them.