In a home care service the phone rings all day. Whoever answers often sits alone in the office while the rounds are out.
The person on the line is rarely the client. The daughter calls to ask whether her mother has eaten. The GP about a prescription, the pharmacy about a script, the hospital about a discharge.
What your team experiences today
- "Unknown" appears on the screen – even though the daughter calls every week.
- Whoever answers asks and searches while the GP waits.
- Nobody notices the search looked in the wrong place: "unknown" looks like a stranger.
What it looks like with Haus iT Caller ID
Haus iT Caller ID does not only search your care software. If it finds nobody there, it checks the Outlook contacts of the person answering and your own number book in the portal. You enter GPs, pharmacies and relatives there once – and they apply to the whole team.
- The phone ringsthe number belongs to a client's daughter
- Three places are searchedcare software, Outlook, number book
- The name is therebefore anyone answers
| Client file only | With Haus iT Caller ID | |
|---|---|---|
| The client calls | recognised | recognised |
| Daughter, GP, pharmacy | "Unknown" | by name |
| A new caller | stays unknown | enter once, recognised from then on |
This applies far beyond care
- Therapy practice: the prescribing doctor calls, or a relative about an appointment.
- Property management: tenants, tradespeople and the residents' committee call – four roles for one flat.
- Freight forwarding: drivers, recipients and customers call – three people for one shipment.
- Law firm: the other side calls, a court, another law firm.
Data protection: raised by us
The phone number of a person in care is health data under Art. 9 GDPR. That is why: no permanent storage – matches stay in a cache for 14 days, unsuccessful lookups for 24 hours. Operation and data storage in Germany, processing on your behalf. For every phone number you can provide information and delete it in the portal.
In short
In care, the client rarely calls. With Haus iT Caller ID your team still knows who is on the line – the daughter, the GP, the pharmacy.
Frequently asked questions
Who actually calls a home care service?
Rarely the client. Relatives call, GPs, pharmacies, medical supply stores and hospitals. None of them are in the client file.
Does Haus iT Caller ID also recognise relatives and doctors?
Yes. Besides your care software it checks the Outlook contacts and your number book in the portal. Anyone listed there is recognised on every call.
Does it work with my care software?
That depends on whether your software can search by phone number. We clarify this with the vendor before every connection – the number book works regardless.
Is the phone number of a person in care health data?
Yes, under Art. 9 GDPR. That is why we store nothing permanently, run everything in Germany and process on your behalf. For every phone number you can provide information and delete it in the portal.