Placetel AI answers before a person does. The assistant is friendly and instantly there – and does not know who is calling.
With Haus iT Caller ID it checks: during the call it looks the number up in your CRM and greets the caller by name.
- The phone rings the assistant answers
- The assistant asks for the number
- Haus iT Caller ID standardises it
- Your CRM or ERP looks it up Your customer data stays here
- The conversation opens with the name
- Handover to Webex the tile shows the same person
What callers experience today
- A greeting fit for strangers – even for customers who have been calling for years.
- Questions nobody needs: name, customer number, company.
- Starting over after the handover – the employee asks who is on the line.
What it looks like with Haus iT Caller ID
- The assistant answersand checks with Haus iT Caller ID
- It greets by namename, company and customer number from your CRM
- It hands over to an employeethe call arrives in Webex
- The tile shows the same personbefore the employee answers
| Until now | With Haus iT Caller ID | |
|---|---|---|
| What the assistant knows | just the number | name, company, customer number |
| The greeting | fit for strangers | by name |
| After the handover | the employee asks again | the tile shows the same person |
What you get out of it
- Only what is needed. The assistant gets name, company and customer number – no address, no email address, not your employees' personal Outlook contacts.
- Care with shared numbers. If several contacts share a number, the assistant is told so. The name is then for the greeting, not proof of identity.
- Fast. The answer arrives in a fraction of a second. If your CRM stays silent, the call simply continues without a name.
- No call content on our side. We receive a phone number and reply with a name.
What you need
- Placetel AI with custom API requests – in the Voice Wizard.
- A key from the portal. It applies only to your company.
- A connected CRM that can be queried by phone number.
In short
Placetel AI answers, Haus iT Caller ID tells it who is calling – and after the handover your team knows too.
Frequently asked questions
Can Placetel AI recognise who is calling?
Yes, with Haus iT Caller ID. The assistant checks during the call, and Haus iT Caller ID answers from your CRM with name, company and customer number.
How many callers are recognised?
In a real business, 46 per cent of callers to the voice assistant could be recognised from the CRM. How many it is for you depends on how complete your contacts are.
What does the assistant get to see?
Name, company and customer number. No address, no email address and not your employees' personal Outlook contacts.
Is call content processed?
No. We receive a phone number and reply with a name. What is said during the call never reaches us.
Does this work with another voice assistant too?
Yes – with any assistant that can check with another service during the call.